The Latest News
DoorDash Looks to Expand Grocery in 2024
DoorDash CEO Tony Xu says the two largest areas of investment is penetration outside of restaurants and the U.S.
Miso Robotics Opens Autonomous Burger Joint
The Pasadena, Calif.—based restaurant will feature robotic burger and fry makers, kiosks, and more.
Outstanding Operator: OOMI Digital Kitchen
With an obsessive focus on first-party channels and utilizing customer data, OOMI Digital Kitchen has pushed retention rates through the roof.
California Fish Grill Joins Industry Move Towards Voice AI
The seafood chain is leveraging Kea’s voice ordering system across all 55 restaurants.
Greg Creed, Former Yum Brands & Taco Bell CEO, Joins Thanx Board
Thanx received some star power with news that Greg Creed, former CEO of Yum Brands, joined the company as an advisor.
Nextbite, WWE Launch Virtual Restaurant in Dallas
Nextbite teamed up with the WWE to launch a virtual restaurant in the Dallas area ahead of WrestleMania 38.
Loyalty Revs Direct-Ordering Flywheel
Direct digital orders are a common goal across the restaurant space, and loyalty has emerged as a way not to push users to order direct but instead entice them with perks, ease and lower fees. Back in 2019, Olo founder and CEO Noah Glass wrote, "The measure of success...
Miso Bot ‘Chippy’ Slinging Chips in Chipotle Test
Miso Robotics and Chipotle are testing an automated chip-making robot to see if it can keep up with human counterparts and meet the burrito giant’s exacting standards. Dubbed "Chippy," the chip-making robot will look familiar to Flippy fans. It's based on the same...
Restaurant Group Sues Google Over ‘Unauthorized Buying Service’
A Lime Fresh Mexican Grill franchisee accused Google of using “bait-and-switch” tactics to encourage customers to place orders on third-party delivery marketplaces, depriving restaurants of profitable first-party sales they would have otherwise made.
DoorDash Launches DashMart Accelerator for Aspiring Entrepreneurs
DoorDash announced a new small business educational program called the Accelerator for Local Goods.
Nextbite Hires General Manager of Operations
Nextbite has hired Michelle Wickham, a 37-year enterprise restaurant executive, as its general manager of operations.
Two Ghost Growth Mindsets from Qdoba, WOWorks
Two restaurant companies are scaling up their ghost kitchens, and they're taking some slightly different approaches to make ghost operations fit with their brands. Health-focused WOWorks, the parent company of Saladworks, Frutta Bowls, Garbanzo Mediterranean and The...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Behind the Scenes on Ghost Kitchen Economics
On the third day of the Restaurant Finance & Development Conference, execs from Kitchen United, Sweetberry Bowls and Dog Haus joined Food On Demand’s Nicholas Upton to go behind the scenes on the economics and other details for restaurants now operating within...
Research
ezCater Gathers its Flock in New Orleans
With approximately 300 attendees representing 185 foodservice brands, ezCater hosted its first CaterUp conference in New Orleans with two days of education.
The Deliverers
Instacart, DoorDash Expand Healthy Food Access
The food delivery platforms partner with the White House in latest “Food is Medicine” push, giving consumers easier access to healthy food options.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Marketing Your Restaurant on Third-Party Platforms
Third-party platforms bring plenty of new tools to the table, but industry leaders at FODC said fundamentals remain the most important.