The Latest News
Outstanding Operator: Handcraft Burgers & Brew
Handcraft Burgers & Brew is recognized for its creative approach to building customer relationships, and a trimmed-down tech stack that prioritizes email collection.
Outstanding Operator: PLNT Burger
The vegan burger chain is being recognized for its operational savvy, growth in non-traditional locations and work in innovating the fast-food sector.
Meal Outpost Scaling its Catering-First Marketplace
Meal Outpost is a fast-growing, catering-first marketplace that’s entering new markets.
CardFree Launches Revised Loyalty Platform
CardFree has launched a new, revised loyalty platform.
DoorDash is Buying Bbot
DoorDash is acquiring Bbot, the digital ordering, mobile payment and marketing software provider.
Starship Raises $100M in 30 Days, Plots New Markets
Starship is on a roll as the robot provider announces $100M raised in the last 30 days.
Olo Announces Olo Pay During Solid 2021 Earnings
Olo has a tendency to announce new moves during the company earnings calls, and Olo's fourth quarter and full-year 2021 earnings came with two interesting announcements. The company announced it would acquire digital integration company Omnivore and said it would...
Operators Bring Digital Off-Premises Mindset Indoors
As diners return to indoor dining they're bringing with their newfound desire for the digital restaurant. Similarly, operators who embraced digital with a sliver of desperation early on have seen the value and are now eagerly bringing new digital tools inside. Ziosk,...
Big Brand Management Talks Ghost Kitchens and Geographic Shifts
The rise of off-premises dining opened up a world of geographic possibilities for restaurants. For some, it’s meant getting into cities. For others, it’s meant getting out of them.
Olo to Acquire Omnivore
Enterprise digital order logistics firm Olo (NYSE: OLO) announced it would acquire Omnivore, a platform that allows restaurants to plug in a huge variety of technologies into their point of sale. The announcement came midway through Olo's fourth-quarter earnings call....
Grubhub Going Big in Ultra-fast Grocery with Buyk Partnership
Grubhub entered the grocery category through a new partnership with Buyk, the New York-based grocery service promising deliveries within 15 minutes.
Delivery Is An ‘Extension’ of a Restaurant’s Brand
Supper London sees itself as more than a simple delivery service. It caters to the needs of high-end restaurants by extending the quality of their food and hospitality to customer homes, and has big dreams of becoming international luxury delivery service.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Uber Posts Huge Loss, Cramer Recommends Selling Eats to Grub
A new week has brought yet another major financial blow to the third-party delivery landscape with Uber posting a $1.2 billion loss during the third quarter on the heels of the mobility giant’s epic $5.2 billion loss during the second quarter. Its stock price fell...
Research
Survey: Most Operators Have Delivery Strategy in Place
According to a new survey from TD Bank, most restaurant operators have a delivery strategy in place, and a majority of them are using third-party delivery.
The Deliverers
DoorDash Now Accepts Cash for Select Orders
DoorDash adds cash on delivery payment option for first-party orders made through DoorDash Drive.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Why Off-Premises Reconciliation is Suddenly Such a Big Deal
Reconciliation is not exactly a sexy topic, but as delivery continues to grow and new channels continue to emerge, it has become a major headache for operators. The accounting process of ensuring two sets of financial data match comes up all over business, but...