The Latest News
Lunchbox Partners with DeliverThat on Nationwide Catering
Lunchbox has taken another step into catering through a new partnership with DeliverThat.
DashTrack Offers Restaurants Tools to Boost Online Visibility, Streamline Operations
DashTrack centralizes a restaurant’s digital needs, from website design to online ordering into one intuitive platform.
Carl’s Jr., Hardee’s Parent Partners with GuestXM
CKE Restaurants partnered with GuestXM to gain insights on its guest experience.
Uber’s Revenue Up 11 Percent as Delivery, New Verticals Rise
Uber slightly missed analyst expectations, but posted growth in active users and delivery bookings.
Jet Founder, Marc Lore, Moves into Food Delivery
Marc Lore, the founder of Jet.com, is moving further into the U.S. food delivery scene with a new company called Wonder, an on-demand meal courier platform he calls a “one-stop shop” for prepared meals.
Waitr Rebranding as ASAP, Acquires Another Cannabis Company
Waitr is set to acquire a cannabis dispensary compliance and point of sale company, adding to a growing pot-payments empire for the company. The Louisiana-based food and grocery delivery company is also changing its name as part of a $4.7 million legal settlement with...
Kitchen United Opens Location No. 9 with New National Partner Fuku
This year may go down as the year of the ghost kitchen, but 2022 is looking pretty ghostly, too. As evidence, ghost-kitchen operator Kitchen United opened its ninth location in Santa Monica, Calif., and inked a new national deal with Fuku. Kitchen United CEO Michael...
Ottonomy Brings ‘Context’ to Robotic Delivery
Ottonomy is approaching robotic delivery with a mind toward scaling where it can operate now as the broader robotic delivery industry matures. CEO Ritukar Vijay has a deep background in robotics, working for nearly 14 years on unmanned aerial drones, warehouse...
ChowNow Prepares Revamped Marketplace
As an opening salvo, the company is telling users their ‘diner impact score’, or how much they’ve saved themselves and restaurants by ordering through ChowNow. It’s all part of a plan to build a digital marketplace to rival those operated by companies such as DoorDash or Uber Eats.
Home Chef Startup WoodSpoon Launches Catering Business
WoodSpoon, the company that connects home chefs with hungry diners, is launching a B2B catering service. Founder Oren Saar said clients are using the service to lure work-from-home employees back into the office.
HungerRush CEO: Unplug your Phone, Embrace AI
When HungerRush acquired OrderAI last December, it was a novel way to execute all the no-contact orders out there, but now HungerRush CEO Perry Turbes wants to go a few steps further. "This is a little futuristic, but it's the way I talk about it internally: We...
Uber One Membership Designed for ‘Whatever the New Normal is’
In a new membership push, Uber has unveiled the all-service membership program Uber One. The new program, launched in mid-November and bundles perks for food delivery, rides, grocery delivery and all manner of Uber services. Julie Kim, director of membership marketing...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Waitr Falls on Hard Times, Shares Plummet
Waitr, a Louisiana-based third-party delivery provider that focuses on smaller markets, has struggled mightily since acquiring Minnesota-based Bite Squad in January. In the seven months since that deal was big news in the delivery space, Waitr’s share price has...
Research
In a Convenience Economy, Restaurants Have the Power
Much is made of the perceived leverage third-party services have over the restaurants whose food they deliver, but in reality, “Operators have the real leverage because the third-party apps need you as much as you need them.” That was the conclusion from Eli Portnoy,...
The Deliverers
DoorDash Predicts Further Growth as Orders Jump 30 Percent
DoorDash reported strong fourth-quarter results showing that gross order volume increased 29 percent from the prior year.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
New Cardfree Tool Digitizes the Hotel Concierge
Cardfree, the digital services and digital ordering provider, announced a new tool to digitize multiple parts of the hotel experience. Dubbed Cardfree Concierge, the "all-in-one platform" brings all manner of ordering, payments and loyalty functionality to hotels. It...