The Latest News
Chomp Delivery Co-Op Celebrates Fifth Anniversary
Chomp, an Iowa-based delivery provider that’s primarily owned by area restaurants, is celebrating its fifth anniversary.
Marqii Launches Managed Review Responses
A new service from Marqii is billed as a one-stop digital operations platform to help hospitality businesses manage and automate responses to online reviews.
Grubhub, Transact Campus Expand Partnership with Integrated Mobile Ordering
Students at Transact-enabled campuses can now order from off-campus restaurants through the Grubhub marketplace using their campus cards.
Instacart, DoorDash Expand Healthy Food Access
The food delivery platforms partner with the White House in latest “Food is Medicine” push, giving consumers easier access to healthy food options.
Ritual Launches Delivery, Curbside for Chicago-Area Restaurants
Ritual, a Toronto-based tech startup, has launched a new service to help small- and medium-sized restaurants in the Chicago metro area set up delivery, takeout and contactless orders. Called Ritual ONE, the new service initially debuted in its home city before rolling...
Uber Buys Postmates: Then There Were Three
After years of speculation about how the U.S. restaurant delivery scene will change with anticipated consolidation among the four largest third-party delivery services, the landscape has dramatically shifted with the news that Uber is in the process of buying...
Waitr Pre-Announces Strong Second Quarter
Waitr, the Louisiana-based company that acquired Bite Squad and went public in 2018, shared some strong results ahead of its quarterly release after several difficult, money-losing quarters. According to Carl Grimstad, Waitr’s chairman and CEO, the strong performance...
No Touching! CardFree Helps Restaurants Keep their Distance
By now, most of us have had an experience where something that used to be totally normal is now disconcerting—like being handed a bag of takeout from somebody not wearing a mask or being bumped into by a stranger at the grocery store. Now that any human closeness or...
Target Goes National with Grocery Pickup Rollout
Target is diving deeper into online groceries with news that the Minneapolis-based retailer is bringing its fresh grocery pickup service national after successful pilots in the Twin Cities and Kansas City markets. Starting last week, Target’s expanded in-store order...
WoodSpoon App Connects Home Cooks to Foodie Community
A unique app that connects home cooks to their local community has gotten some real traction during the COVID-19 pandemic. WoodSpoon was founded a little over a year ago by two Israeli entrepreneurs living in New York. It was a labor of love for Jacnun, the flaky...
Report Outlines 5 Key Things to Watch in Delivery Space
A new report identifies five key things to watch for in the delivery space over the next few years. As outlined by financial analytics firm Canaccord Genuity, the report points to some ongoing trends, but also attempts to quantify the shift in the space due to the...
Wingstop Fortressing Territories, Exploring Ghost Kitchen
Continuing its long-standing goal of becoming a top-10 global restaurant brand, Wingstop has been one of the best performing restaurants during the pandemic as it looks to open its first delivery-only kitchens in the United States after opening ghost kitchen locations...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
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Research
Off-premise dining conference touts catering, technology and getting off the dime
It takes a village to grow sales in a catering business, said Gracie Prasanson, director of sales at Jason’s Deli. “You need everyone in the store comfortable with sales.” But you also need to explain to everyone from kitchen staff to counter workers why catering is an important part of a fast-casual business.
The Deliverers
Delivery Leaders Improving Journey from Kitchen to Customers
Efficiency is an important element of the restaurant industry, and the increase in delivery demand means more is being done to make that front more effective, too.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Q&A: El Pollo Loco’s Drone Test
El Pollo Loco is set to be the first quick-service restaurant to test drone delivery in the U.S. The "LA Mex" brand will test the capabilities in 10 Southern California locations. It's partnered with drone operator Flytrex to do the flying, which also helped 7-Eleven...