The Latest News
DoorDash Now Accepts Cash for Select Orders
DoorDash adds cash on delivery payment option for first-party orders made through DoorDash Drive.
Former Wingstop CEO Charlie Morrison Back to Building at Salad and Go
One year after becoming the CEO of Salad and Go, CEO Charlie Morrison aims to hit 1,000 locations.
Presto, ChatGPT Collab to Make AI Drive-Thru Ordering More Human-Like
Presto will leverage ChatGPT’s large language model to create more natural, human-like responses to drive-thru customers.
Lunchbox Unveils Catering Platform
Lunchbox introduces Catering 2.0, a management suite for restaurants that aims to streamline the guest catering experience from end-to-end.
Swipeby Positions Automated Curbside Pickup as Virtual Drive-Thru
Curbside pickup can resemble a modern game of telephone or a cell phone commercial with both parties essentially saying, “I’m here, can you see me?” Like many brands springing up to assist restaurants with this now-crucial ordering channel, Swipeby is looking to take...
Pret a Manger Says Delivery Too Important to Ignore
Pret a Manger, the London-based convenience chain known for its upscale sandwiches and coffee, with a big presence along the U.S. East Coast and Chicago, is moving deeper into delivery due to high customer demand as the COVID-19 pandemic persists. After recently...
UPDATED: Uber Walks Away as Grubhub, Just Eat Takeaway.com Announce Deal
Uber’s rumored deal to acquire Grubhub is officially off the table, with news coming late Wednesday afternoon that Just Eat Takeaway.com has agreed to combine with Grubhub in an all-stock, $7.3 billion transaction that would create the world’s largest online food delivery company outside of China.
Online Grocery Continues to Accelerate, Market Share Shifts
Some new data in the grocery space showed just how explosive the growth of grocery delivery has been and which players are gobbling up market share. The big number: $6.6 billion. That’s how much people spent on online grocery sales in May 2020 alone, according to a...
Subway Leaning Harder on Third-Party Delivery, Discounted Promotions
With fewer drive-thrus than some of its prime competitors, Subway has leaned hard on a third-party delivery strategy that is helping the mega-brand—with $16.2 billion in annual systemwide sales—post weekly sales gains after a year’s worth of work to roll out and...
Carryout Rewards Incentivizes Diners to Native Carryout, Delivery Channels
The humble QR code is getting a second act in this newly touchless world, as many tech providers and restaurant brands are using the blocky square codes to send menus or discount codes right to customers' phones without any employee contact required. One such brand is...
Uber Moves Deeper into Catering with ‘Eats Vouchers
Uber Eats is making moves to capture a greater portion of the catering market with a new Vouchers for Uber Eats program that gives businesses and salespeople a way to provide free or discounted meals to employees or customers, whether they’re back in the office, on...
Mercato Packs Up Ecommerce for Independent Grocery Stores
Huge grocers like Kroger, Albertsons, Publix and Whole Foods have similarly massive advantages over small, independent grocery stores that don’t have teams of software engineers to build and manage channels for customers looking to buy groceries online for pickup or...
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Research
Driverless Grocery Delivery Coming to Kroger
Supermarket giant Kroger took another step to bolster its online grocery and delivery business, this time with a partnership with driverless car company Nuro to deliver groceries with its vehicles.
The Deliverers
DoorDash Hooks up Drinks with DoubleDash
Alcoholic drinks are coming front and center to the DoorDash platform.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Automated Pizza, Salads Creep Closer to Mainstream
In a flurry of robotic restaurant news, the potential for pizza or salads made by robots is creeping closer to Main Street. Automated pizza-making company Picnic just announced its devices are now available for commercial use. Piestro, another robotic pizza-making...