The Latest News
Starbucks Pulls Back AI Inventory Counting Tool
Starbucks’ decision to discontinue an AI inventory tool highlights the challenges of scaling new technology across restaurant operations.
Will Delivery Benefit from the World Cup?
A breakdown of how World Cup viewing patterns could influence food delivery demand worldwide.
Uber Increases Delivery Hero Stake as Global Consolidation Continues
Uber has increased its stake in Delivery Hero, becoming the German food delivery company’s largest shareholder as consolidation continues across the global delivery sector.
Why Kalei’s Kitchenette Said No to 3PD
The co-owner of Kalei’s Kitchenette breaks down the decision against allowing orders from 3PD platforms like DoorDash and Uber Eats and the subsequent impact on the single-unit operation.
Restaurants Shift Marketing Strategies as Digital Ordering Matures
Restaurant executives and marketing leaders said winning the digital guest now requires more than promotions alone, pointing to the growing importance of operational execution, targeted offers and packaging.
Papa Johns Pilots Drone Delivery with Wing
The chain announced a pilot with Wing in Charlotte, North Carolina, focused on delivering its oven-toasted sandwiches through autonomous drones.
DoorDash Ramps Up Reservations with Largest Expansion Yet
Furthering momentum into in-restaurant dining, DoorDash Reservations expanded into Boston, Los Angeles and New York in mid-May, alongside additional growth.
Drive-Thru Concepts Welcome Tech Advancements, But Not Without Human Touch
Craveworthy Brands and Ballard Brands are driving their concepts forward with drive-thru innovation, zeroing in on automation, accuracy and personalization for customers before they even pull up to the window
Restaurant Industry Insiders Suggest a Focus on Problem-Solving Tech
Restaurant technology is hitting the market as a rapid pace. But even those developing robotics and digital platforms say it’s important for operators to choose wisely when onboarding new tech.
Brand Leaders Embracing Change, but Still Put Food First
Suzie Tsai and John Dillon, CEOs of Bonchon Korean Fried Chicken and La Madeleine Bakery & Café are leading growing brands through a period of change with shifts in where and how guests order meals. For both, keeping pace is important, but quality is still king at their companies.
Dream Vs. Reality: Restaurant Marketers Still Working Toward Personalization
Speaking today at the Food On Demand Conference in Dallas, digital marketing leaders from Freddy’s, Cheba Hut and The Melt stressed that with finite resources, they need to focus on using their loyalty programs to truly drive repeat visits and better engage with lapsed customers.
Restaurant Leaders Share Strategies Driving Robust Off-Premises Operations
More than ever, restaurants are all in on off-site innovation. Industry executives say it’s indicative of a growing and evolving off-premises landscape, advising operators to seize opportunity with trending consumer behaviors, modernized tech stacks and the relationship between first- and third-party delivery.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Delivery Hero Prepares To Write a Lot of Zeros
Delivery Hero gets hit with a whopper of a fine from the European Commission.
Research
TouchBistro Survey Shows FSR Faith In Off-Premise
The most-used delivery platform isn’t what you think. The trajectory of TikTok usage is what you think.
The Deliverers
A New Survey Confirms Off-Premises Prominence
Three out of four transactions these days are for consumption away from the restaurant.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Opus Training Can Provide Answers To Staff In Nine Seconds
The era of just-in-time training is here and it has the potential to become a key profit center.