The Latest News
Yum Brands Bets Big on Tech: Digital Sales Up and Voice AI Expansion Ahead
The company, home to brands such as Taco Bell and KFC remains bullish on tech as a key driver of growth. And is set to automate hundreds of drive-thrus.
Serve Robotics and Shake Shack: A Hollywood Romance in the Making
There are currently 100 of these robots moseying around Los Angeles. More are coming.
DoorDash Adds Max Streaming, Joining Trend of Bundled Digital Offerings
This move is part of a growing trend where online delivery platforms are bundling services in response to consumer demand for value and cost savings.
Ever Heard of Telematics? You Should. It Can Be a Key to Delivery Safety and Savings
Operators who try usage-based insurance might find an advantage.
EatMise Delivers Make-at-home Meals from Top NYC Restaurants
EatMise, an atypical NYC-based food delivery company, continues to pique the interest of both restaurant enthusiasts and at-home cooks with its on-demand ingredient platform.
Panera Bread Links up with ezCater on Workplace Catering
One of the biggest workday lunch brands, Panera Bread, has partnered with ezCater.
Amid Catering Growth, DeliverThat Leans on Big Partnerships
As interest in catering spikes, catering delivery provider DeliverThat is seeing exponential order growth through partnerships with Olo and ezCater’s MSI.
MealPal Launches Reusable Packaging at Hundreds of NYC Restaurants
As more and more restaurants and customers look to greener practices, MealPal, a meal subscription program for office workers, debuts a new reusable container program.
Amid Expansion, Superorder Lands $10M Series A
Superorder (formerly known as Forward Kitchens), a New York-based software platform that helps restaurants build a virtual presence, closes on new funding while also releasing a selection of AI-products.
Uber Adds AI Assistant, Other Features to Help Customers Save Money
Uber has rolled out a host of new features designed to save consumers time and money, including a new AI assistant.
GoTab Debuts Pocket POS, Self-Ordering Kiosks
GoTab has released its new SElf-Ordering Kiosks built for high-volume venues, as well as its new Pocket POS device for servers.
A Look at Delivery Subscription Services Across the World
Delivery subscription services are a staple in the USA, but the situation differs outside of North America.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
Gopuff Extolls the Power of First-Party Operations
When the food-on-demand space exploded into the mainstream, it was initially a software play. Aggregators and delivery providers sought to have the fewest hard assets as possible, even eschewing employees in favor of the burgeoning gig-work industry. Gopuff SVP of...
Research
Delivery Study: Consumers Willing to Pay More to Order Direct
A new study of U.S. consumers shows an increased willingness to pay more to order delivered meals directly from restaurants versus third-party apps, possibly signaling heightened awareness of delivery economics in the eyes of the average consumer.
The Deliverers
Uber Eats Launches New Feature to Tackle Hard-to-Find Locations for Couriers
Uber Eats live location feature is designed to help couriers navigate potentially challenging delivery locations, such as parks and playgrounds.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Voice AI Surge Continues as More Restaurants Automate Ordering
Jersey Mike’s is the latest fast casual to integrate AI-voice ordering through SoundHound.