The Latest News
Restaurant Industry Insiders Suggest a Focus on Problem-Solving Tech
Restaurant technology is hitting the market as a rapid pace. But even those developing robotics and digital platforms say it’s important for operators to choose wisely when onboarding new tech.
Brand Leaders Embracing Change, but Still Put Food First
Suzie Tsai and John Dillon, CEOs of Bonchon Korean Fried Chicken and La Madeleine Bakery & Café are leading growing brands through a period of change with shifts in where and how guests order meals. For both, keeping pace is important, but quality is still king at their companies.
Dream Vs. Reality: Restaurant Marketers Still Working Toward Personalization
Speaking today at the Food On Demand Conference in Dallas, digital marketing leaders from Freddy’s, Cheba Hut and The Melt stressed that with finite resources, they need to focus on using their loyalty programs to truly drive repeat visits and better engage with lapsed customers.
Restaurant Leaders Share Strategies Driving Robust Off-Premises Operations
More than ever, restaurants are all in on off-site innovation. Industry executives say it’s indicative of a growing and evolving off-premises landscape, advising operators to seize opportunity with trending consumer behaviors, modernized tech stacks and the relationship between first- and third-party delivery.
The Duopoly Endgame: What Happens When Every Market Has Only Two Platforms
As global delivery markets consolidate, a look at other industries offer insight.
Outstanding Operator: Tono Pizzeria + Cheesesteaks
Tono Pizzeria + Cheesesteaks has grown from a single pizza concept into a portfolio of restaurant brands across Minneapolis and St. Paul, Minnesota, built around authentic family recipes and a strategy of meeting guests wherever they choose to dine.
Automated Tea System Looks to Shake Up Tea Industry
Following its initial deployment through an exclusive partnership with QuikTrip, Appliance Innovation announced the expanded availability of Automated Fresh-Brew SimpliciTea system. Company executives claim the technology addressed issues that have long plagued hot tea sales.
Outstanding Operator: Cheba Hut
Cannabis-themed sandwich chain Cheba Hut embraced tech to light a fire under delivery sales, its catering program and customer loyalty initiatives.
Polling Finds Pushback Against State-Imposed Delivery Fees
As several state legislatures weigh whether to implement new delivery-related taxes, recent polling of restaurant and retail industry managers and owners found widespread concern about the potential impact of such fees.
Outstanding Operator: El Torito
El Torito brings its bold Mexican flavors beyond the dining room through pickup, delivery, catering, and its food truck, with technology and targeted marketing driving off-prem growth.
Olo Debuts its First Consumer Digital Ordering App
Restaurant technology platform Olo launches a “second-party”, zero commission app as an alternative to third-party delivery services.
Can Robots Help Pizza Franchises Stay Competitive?
Delivery robots, automated saucing and the injection of AI into the ordering process are a few of the ways in which pizza franchises are working to modernize operations. Brands including Little Caesars, Donatos and Pizza Guys are making tech investments with consistent execution and improved efficiency in mind.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
Food On Demand Topics
Finance
DoorDash Posts Best Quarter Since IPO
DoorDash shares rallied 20 percent after reporting double-digit increases in total orders and revenue.
Research
A Look at Delivery Subscription Services Across the World
Delivery subscription services are a staple in the USA, but the situation differs outside of North America.
The Deliverers
A Grubhub Survey Confirms Americans Are Crazy for Chicken
Its annual trends report also indicates which campuses are the most caffeinated.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
XRobotics Raises Millions To Produce More Pizza-Making Robots
Its machines can make 100 pies an hour. One operator is already claiming $86,000 in savings a year.