Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Wetzel’s Delivery Test Brings Surprises

Just a few weeks into a test of delivery for Wetzel’s Pretzels, new CEO Jennifer Schuler counts two surprises, in a good way. “We all know the average ticket for delivery is higher; ours has been significantly higher,” with the number of items per invoice about 75...

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Research

Data and insights from around the Food On Demand space.

More Cities Target Take-out, Delivery Packaging Bans

Move over, e-scooters! Takeout and delivery packaging bans are the hot new topic in cities as a growing number of municipalities address the increase in packaging that our hyper-convenient, food-on-demand lifestyles now require. The packaging industry has some...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

Miso Bot ‘Chippy’ Slinging Chips in Chipotle Test

Miso Robotics and Chipotle are testing an automated chip-making robot to see if it can keep up with human counterparts and meet the burrito giant’s exacting standards. Dubbed "Chippy," the chip-making robot will look familiar to Flippy fans. It's based on the same...

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