The Latest News
Nextbite Adds Delivery Reconciliation, DoorDash Reporting Integration
Nextbite’s new True Revenue makes reconciling and consolidating complex DSP transactions easier.
Chowly Debuts Restaurant Control Center
Chowly released a new tool giving restaurants greater control and insight over deliveries.
DoorDash Adds Aldi, Launches First Rewards Card
DoorDash unveiled its first-ever rewards credit card through Chase, and added Aldi to its merchant roster.
“Cookin” Up Growth: Toronto Homemade Delivery Startup Expands to U.S.
A new Toronto-based food delivery app “Cookin” brings talented cooks’ homemade creations right to consumers’ doorsteps.
Grubhub Addresses Big Concerns, COVID Effects in Q1 Call
Usually, earnings calls are great information but can have a canned feeling with the droll back-and-forth between management and stock analysts. The latest Grubhub call, however, shed a lot of light not only on company performance during the COVID crisis but also how...
Mooyah Tweaks New Store Design in COVID-19 Response
Mooyah is tweaking its still-new restaurant prototype design to reflect the post-COVID-19 reality of smaller dining rooms and more space for off-premises curbside and delivery orders. That’s one of many quick shifts as the burger franchise executes an ongoing...
Online Grocery Delivery Surged in April
Online grocery sales in the U.S. grew by 37 percent in April, to a total of $5.3 billion, according to research from Brick Meets Click and Symphony Retail AI. The headline figure is a 33 percent increase in the total number of online grocery orders placed in the past...
Report Shows Restaurant Delivery Surging 24 Percent
A new report from research firm Second Measure shows growth for the overall U.S. restaurant delivery scene, with sales at national third-party delivery providers growing a collective 24 percent compared to the same period a year earlier. In addition, statewide locks...
Instacart Hiring 250,000 Additional Shoppers
To cope with the rapid surge of online grocery orders, Instacart is planning to hire an additional 250,000 full-service shoppers over the next two months for grocery delivery and pickup operations in North America. The massive hiring push is part of a number of...
Analyst: Restaurant Losses Will Hurt Delivery Providers Unevenly
Delivery providers may be reporting a surge in orders as COVID-19 keeps diners at home, but the pandemic is expected to hurt more in the long term, according to a Wells Fargo financial analyst. In a research note from John Power, a senior analyst at Wells Fargo who...
Delivery Fee Caps Pop Up Across the Country
Sparked by a San Francisco decision to cap third-party delivery fees, several other U.S. cities are implementing or discussing their own cap-limitations in the name of helping restaurants. San Francisco Mayor London Breed said the 15-percent fee cap is “part of a...
CEO of NYC-Based Delivery.com: “This is our 9/11”
NYC-based Delivery.com is national in scale through a franchise model, but smaller than rivals like DoorDash, Uber Eats and Postmates. From its vantage point, it is seeing a tale of two cities as the pandemic hammers both car-based suburban markets, which are somewhat...
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
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Research
Survey Says… Consumers Answer Key Delivery Questions
In a research project sponsored Food On Demand, the study is the first of its kind to take a close look at the leaders in third-party delivery, with an army of 1,400 mystery shoppers across the country. SeeLevel also conducted a large consumer survey to see how users of third-party delivery engaged with those delivery providers.
The Deliverers
Grubhub, Bloomin’ Brands Expand Partnership
Bloomin’ Brands and Grubhub announced they are expanding their partnership to bring all of the Tampa, Florida-based brands onto the Grubhub marketplace.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Qu’s Streamlined POS Attracts Genghis Grill Partnership
Genguis Grill partnered with Qu’s point-of-sale platform to create efficiencies used to scale up its Stir Fry Chef virtual restaurant concept.