Loyalty Is a Tool With Many Dimensions and Infinite Upside

Blaze Pizza, Kahala Brands, and Cooper’s Hawk share their secrets for locking in long-term customers.

KFC’s Digital Twin ‘Saucy’ Aims to Capture Gen Z

KFC’s Chief New Concept Officer, Christophe Poirier, talks about the design behind Saucy, the brand’s first spin-off, where technology and digital innovation play a central role.

Pizza Delivery Giants Push Sales as Marco’s Embraces ‘Challenger’ Status

Delivery-and carryout-focused pizza franchises vied for market share in 2023 as consumers continued to spread their spending around.

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Outstanding Operators

Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.

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Finance

All things finance, mergers, acquisitions and funding from around the industry.

Uber’s Rough Quarter Buoyed by Delivery

Ridesharing and food-delivery giant Uber had a rough quarter as ridesharing was essentially hollowed out, but food delivery served as a bright spot in the company’s second-quarter results. Uber depends on travel and commuting, and looking around the COVID-era world,...

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Research

Data and insights from around the Food On Demand space.

Sweetgreen Buys Galley Foods Meal Delivery Service

Sweetgreen, the healthy fast-casual brand that’s widely considered an early adopter of tech in the restaurant space, is also thinking big with its purchase of Galley Foods, a Washington, D.C.-based meal-delivery service that uses organic ingredients in its...

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The Deliverers

All the news from the biggest and smallers third-party delivery firms.

Best Practices

What are your peers doing in delivery? Get some of the best practices out there.

DeliverZero Sees ‘Crazy’ Desire for Reusable Packaging

Reusable restaurant packaging startup DeliverZero is on the cusp of some notable changes in its business model that will play on consumers who are very enthusiastic about getting food delivered in reusable packaging. Today, the company has two basic models and about...

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