The Latest News
“Jukebox” Robotic Bartender Mixes Up Industry with Speedy Service
Designed to cut long lines at stadiums and high-volume events, the Rotender whips up cocktails and drinks in less than 30 seconds.
Looking to Scale, RobotLab Enters Franchise Space
With more than 10,000 robots deployed worldwide, RobotLab’s products can almost be everywhere at once, but the same can’t be said about its physical locations.
Restaurants Use Customer Data to Deepen the Guest Experience
Panelists discuss how customer data acquisition and social media are essential to boosting loyalty and frequency for multi-unit restaurant brands at the Food On Demand Conference.
Amazon Extends Free Grubhub+ for Prime Members
Amazon Prime members receive an additional year of Grubhub+ for free, gaining access to $0 food delivery fees, discounts and more.
DoorDash’s Restaurant Advisory Council Gives Honest Feedback
DoorDash publicly announced the launch of its Restaurant Advisory Council, which is an ongoing program to gather feedback from restaurant operators on platform functionality, policy matters, future products and even the hot-button topics of delivery fees and customer data.
InHouseDelivery Helps Restaurants Self Deliver, Handle Peak Times
With a background in helping large firms share employees, InHouseDelivery is using forecasting and scheduling technology to give restaurants a middle ground that promises to lower the cost of delivery.
Slice Adds Former Focus Brands President to Board
Slice, the delivery platform focused on pizzerias, added former Focus Brands president and COO Kat Cole to its board of directors. This is just the latest sign that delivery-focused upstarts are gaining legitimacy among traditional restaurant operators.
Franklin Junction Nabs Huge Wow Bao Partnership
At least fifty Wow Bao restaurants will soon be operating out of Franklin Junction host kitchens across the country, according to a joint announcement released this week. Based in Chicago, Wow Bao is an Asian fast-casual concept that has been an early adopter of many new-age technologies formats, including locations without any servers.
Apex, Welbilt Partner on Low-Friction Pickup
Two restaurant equipment giants have come together in a new partnership that promises to make automated pickup easier. Welbilt will license the automated shelving platform Flow-Thru 10,000 from Apex and manufacture and distribute it via its robust restaurant-equipment...
Walmart Promises Fully Automated ‘Middle Mile’ Operation This Year
Walmart is expanding a test with automated truck startup Gatik and will remove safety drivers for fully autonomous, human-free deliveries. Gatik's autonomous trucks will be heading to Louisiana for an expansion to a second market with Walmart. The partnership began...
Vons, Safeway Reportedly Axe In-House Drivers for Dashers
West Coast grocery chains Vons and Safeway have reportedly announced plans to replace their in-house delivery drivers with DoorDash drivers in the wake of the passage of Proposition 22, according to multiple media reports.
Lunchbox Founder Focuses on Breaking Third-Party Dependence
Nabeel Alamgir of Lunchbox is more of a happy warrior than an angry naysayer. Even in saying “the bad guys are winning” when talking about the largest delivery providers, his message of restaurant independence feels like equal parts pep talk and rallying cry.
Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.
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Finance
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Research
Checkmate Completes $3 Million Series A
Checkmate has a fresh $3 million in the bank that will go toward a deeper technology bench but also help expand the company’s big differentiator in its competitive set: taking on the third-party headache. “We want to create a platform that integrates all the online...
The Deliverers
Chipotle Partners with ASAP, Hits 500 Chipotlanes
Chipotle opens its 500th restaurant with a Chipotlane, and outlined a new partnership with ASAP.com.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Three Big Brands Share Off-Premises Strategies at FODC
Five Guys, Jack in the Box and 7-Eleven delved into their off-premises strategies and the rationale behind them during a panel moderated by Franchise Times Editor Laura Michaels